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Customer satisfaction in the retail and online e-commerce industries is getting worse. There is no single reason for this, but it is likely that the recent economic downturn is one of the biggest factors. A recession often cuts into retail payrolls, and so full-time workers are replaced by part-time ones. Anxiety among people who are not laid off rises. The employees in the stores who are the spokespeople for their companies have their morale shaken. A drop-off in customer service is bound to result.
The Big American Retailers With The Worst Service
Seeded on Sun Feb 20, 2011 1:31 AM EST
Article Source: 247wallst.com- Enjoy this article? Help vote it up the 'Vine.
- Public Discussion (3)
Priceline currently has the lowest rating among Internet travel companies. From 2009 to 2010, customer satisfaction with the online travel industry rose 1.3% to 78. Priceline’s score dropped 3.9% to 73, the greatest decrease within the industry. This gave it the lowest score in the group. Priceline has been a darling of Wall Street, and its price has risen from a 52-week low of $173 to its current level of $460. Priceline has begun to suffer from the fracturing of the online travel industry as carriers work to sell more tickets directly from their own sites. The other insurmountable factor for all travel e-commerce sites is that consumers cannot differentiate between the service given by sites like Priceline and the service given by the airlines themselves. The airline industry has notoriously poor customer satisfaction, and the blurring of these lines tends to harm the online independent middleman.
- 1 vote
#1 - Sun Feb 20, 2011 1:31 AM ESTIf a company does not have loyalty and respect for their employees AND customers then it should fail.
People "vote" with their money....and the biggest "discount" chains are not necessarily the cheapest price, but they normally have the "cheapest" made product that will shrink, fade, or fall apart....and I hate shopping at any of them because I feel that I am supporting legal slavery in most cases as the workers are low paid and often mistreated / abused according to the news stories / fines / and lawsuits that I have read about over the last few years.
It is cheaper to pay more for a better product, and support companies who care about their products, their people and their customers....and it "feels" better.
- 2 votes
All sales over the internet needs to be double tax so that people will buy from companies in their home towns, the internet is way out of control.
If you by from stores like Wal-Mart than you are buying cheap made produce produce with cheap or child labor and helping countries we should be helping.
Let help our country and bring back manufacturing of every products that we use.
This is our country and we want it to be the best and only we can do that, by putting our citizens back to work. We need to inform our government must end this free Trade agreement to help other country and bring our wages down.
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